ARTWORKS
Each artwork is sold with a garantee of a full and total refund, including dispatch and return postage, if the work does not meet your expectations and is returned within 7 days.
Each original artwork is sold on a wooden mount, unless otherwise stated in its catalogue description, so it can be hung immediately.
Prints are unframed, rolled and sent in cardboard tubes.
Prices INCLUDE postage and packing and they are all sent with postal insurance.
You can choose to pay on-line using PayPal. I do not ask you for, nor do I have, access to your credit/debit card details, You will receive payment confirmation by e-mail from PayPal. I will contact you as soon as possible to confirm your order.
If you prefer you can pay by cheque rather than online. Please see below for details.
HOW CAN I PAY FOR MY PURCHASES?
All online orders will be processed in a SAFE & SECURE environment through PayPal. Further details can be found on their web-site:
http://www.paypal.com
CHEQUES (OFF-LINE) PAYMENT
Cheques should be made payable to:
Martin Stone
Please print your name and address on the back of the cheque.
Cheques should be posted to:
Martin Stone Gortnaclohy Skibbereen Co Cork Republic of Ireland
Your goods will only be dispatched after the cheque has cleared.
CREDIT/DEBIT CARD SECURITY
I do not have access to your debit/credit card details. PayPal is used to process your payment card details. My online payment processing complies with the highest privacy regulations and the best encryption software in the industry - SSL (Secure Sockets Layer). You can tell the page is secure by the padlock icon being displayed on your browser.
WHO CAN MAKE PURCHASES?
I am only allowed to accept orders from customers who are 18 years of age or older. If you are under the age of 18 and would like to make a purchase, please ask an adult to place the order for you instead.
ORDER CONFIRMATION
If you have paid by credit/debit card you will be e-mailed with a payment confirmation, which you can keep and print off for your records. This will happen once PayPal have confirmed your online payment has been successful, usually within a few minutes.
I will contact the buyer direct to confirm the order has been accepted.
DELIVERY
Delivery is costed on an individual basis and standard delivery will be via the Postal Services. Please note that an extra delivery charge may be applicable for a non-standard delivery.
If you have any queries about delivery please contact me by telephone on:
0860525493 or e-mail at martinstone@eircom.net
I endeavour to dispatch within 3 days and customers should allow up to 28 days for delivery, but international delivery may take longer.
CANCELLATIONS
By law, you may cancel from the day of the order and up to seven working days after on which you receive the goods. If you wish to cancel you should e-mail, martinstone@eircom.net as soon as possible. I must have written notice of your cancellation.
You will receive a full refund, including dispatch and return postage costs, within 30 days of cancellations in the same format that you paid for the goods i.e. either by cheque or through PayPal by credit or debit card as applicable. If the goods have already been dispatched, they should be returned to us in excellent condition by Postal Services.
RETURNS POLICY
I aim to deliver the highest level of customer service, however, if you feel you would like to complain about any matter then please e-mail: martinstone@eircom.net I will reply as soon as possible and in any case you will receive at least an acknowledgement within 1 working day, whilst I resolve your complaint.
You will receive a full refund, including dispatch and return postage costs, within 30 days of cancellations in the same format that you paid for the goods i.e. either by cheque or through PayPal by credit or debit card as applicable. If the goods have already been dispatched, they should be returned to us in excellent condition by Postal Services.
DAMAGED GOODS
It is very important that you check the item(s) are in excellent condition before signing when a courier delivers the item(s). Damaged goods must be returned, with their original packaging, so that a claim can be made against the delivery company and a full refund will be provided, including dispatch and return postage fees. If the item(s) concerned is/are an original artwork I will be unable to provide replacement(s).
You will receive a full refund, including dispatch and return postage costs, within 30 days of cancellations in the same format that you paid for the goods i.e. either by cheque or through PayPal by credit or debit card as applicable.
COMPLAINTS
I aim to deliver the highest level of customer service, however, if you feel you would like to complain about any matter then please e-mail: martinstone@eircom.net I will reply as soon as possible and in any case you will receive at least an acknowledgement within 1 working day, whilst I resolve your complaint.
CUSTOMER SERVICES
If you have any query about an order please e-mail us at martinstone@eircom.net quoting the artwork title or catalogue number or call me on 0860525493 between 09:00-18:00 Monday, Tuesday, Wednesday, Thursday & Friday and ask for Martin Stone . Outside of these hours an answering machine will be able to take your message.
All Artwork on this site is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.
